SimpliNASH Cleaning Co. | Privacy Policy
SimpliNASH Cleaning Co., a division of Linen & Brooms, LLC (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting it through our compliance with this policy.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (the “Site”) or utilize our professional cleaning services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
We collect several types of information from and about users of our Site and services, including:
Personal Identification Information: Name, billing address, service address, email address, and telephone number.
Property Information: Home size, number of rooms, presence of pets, and specific cleaning preferences or instructions you provide during booking.
Financial Information: Credit card or other payment details. Note: All financial transactions are securely processed through our third-party payment gateway, and we do not store raw credit card numbers on our servers.
Technical & Usage Data: IP addresses, browser types, operating systems, geolocation data, and details of your visits to our Site (collected automatically via cookies and tracking technologies).
2. How We Collect Your Information
We collect information through two primary methods:
2.1 Information You Provide Directly
This includes information filled out in online booking forms, correspondence via email or text, phone consultations, or when creating an account on our platform.
2.2 Automated Tracking Technologies
As you navigate through our Site, we may use automatic data collection technologies (like cookies) to gather statistical data about your equipment, browsing actions, and patterns. This helps us improve our website and deliver a better, more personalized service.
3. How We Use Your Information
We use the information we collect to operate efficiently and provide top-tier service. Specifically, your data is used to:
Schedule, fulfill, and manage your cleaning appointments.
Process payments, invoices, and applicable fees.
Send appointment confirmations, reminders, and operational updates (via SMS or email).
Respond to customer service requests, inquiries, or feedback.
Send promotional offers or newsletters, provided you have not opted out of receiving them.
Comply with legal obligations or enforce our Terms of Service.
4. Disclosure and Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted entities in the following scenarios:
Service Providers: We share necessary data with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe), automated scheduling software, and communication tools.
Business Transfers: In the event of a merger, restructuring, reorganization, or sale of some or all of Linen & Brooms, LLC’s assets, customer information may be one of the transferred assets.
Legal Compliance: We may disclose information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, or safety of our company, our employees, or our clients.
5. Data Security
We have implemented robust administrative, technical, and physical security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.
Your Role matters: The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password or access link for access to certain parts of our Site, you are responsible for keeping this information confidential.
6. Your Choices & Opt-Out Rights
You have control over how your information is utilized:
Marketing Communications: You can opt out of receiving promotional emails or text messages at any time by clicking the "unsubscribe" link in emails or replying "STOP" to SMS messages.
Cookie Management: You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our online booking portal may become inaccessible or fail to function properly.
Access and Correction: You can review and change your personal information by logging into the Site and visiting your account profile page, or by contacting us directly.
7. Children’s Privacy
Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information immediately.
8. Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Site home page or via the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page.
9. Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
SimpliNASH Cleaning Co.
A Division of Linen & Brooms, LLC